FAQ
Questions, answered.
The short version of how 101Connect works. Can’t find what you need? Our support team is a chat away.
Joining
Getting started
Who can join 101Connect?
Anyone can create a free account. 101Connect is built for the Word of Righteousness business community and believers who agree to its covenant and standards.
Does it cost anything?
Joining is free and listing a business is free. See pricing for any optional extras.
Why do I have to sign a covenant?
Every member signs the Spirit of Excellence Agreement before using the dashboard. It is our shared promise of honesty, professionalism and faithfulness to agreed terms, and it is what makes the directory trustworthy.
Which languages are supported?
English, Yorùbá, Igbo, Hausa, French and Chinese. Switch language from the menu at the top of any page.
Businesses
Listing your business
How do I list my business?
From your dashboard choose List a business, fill in your profile, add at least one service and one portfolio item, then submit it for vetting.
Why isn’t my business showing in search?
Businesses only appear once Team101 has approved them. While your profile is in draft or under review it is visible only to you.
How long does vetting take?
The team reviews submissions as they come in. You will get an email and a notification as soon as a decision is made, including any changes they ask for.
How many businesses can I list?
Up to five business profiles per member.
What are Grace Points?
Points you earn for taking part, for example verifying your account and writing reviews. They show your standing in the community.
Buying & reviews
Hiring and paying
How do I contact a business?
Open its profile and send a message. Conversations stay in your dashboard under Messages.
What is escrow?
Where it is available, escrow holds your payment until the job or milestone is delivered. Read more on our trust page.
Why is my review not visible yet?
Reviews written outside a transaction appear once the business confirms it served you. Reviews after an escrow transaction appear when both sides have reviewed each other.
Can I download or delete my data?
Yes. Go to Settings in your dashboard to export your data or delete your account. Accounts with open escrow transactions cannot be deleted until they are settled.
Still stuck?
Our support team is happy to help.